Shipping policy 

Thank you for shopping with LEVENK, a brand operated by 11K.

1. Order Processing

* Orders are usually processed within 1–2 business days after successful payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next business day.
* During sales, festivals, or high-order periods, processing may take slightly longer.

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2. Shipping & Delivery

* We currently ship across India.
* Estimated delivery time is 3–7 business days, depending on your location.
* Remote locations may require additional delivery time.
* Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, or other unforeseen circumstances.

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3. Shipping Charges

* Shipping charges, if applicable, will be displayed during checkout before payment.
* Any free shipping offers will be clearly mentioned on our website.

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4. Order Tracking

Once your order has been shipped, you will receive a tracking link or tracking number via email, SMS, or WhatsApp (where applicable).

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5. Shipping Address

Please ensure that your shipping address, phone number, and PIN code are accurate before placing your order.

LEVENK is not responsible for delays or delivery failures caused by incorrect information provided by the customer.

Address changes may not be possible once an order has been shipped.

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6. Delivery Attempts

If delivery cannot be completed because the customer is unavailable or provides an incorrect address or contact number, the courier may attempt redelivery or return the shipment to us.

Additional shipping charges may apply for reshipping returned orders.

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7. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including courier issues, weather conditions, public holidays, natural disasters, or government restrictions.

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8. Lost or Damaged Shipments

If your order is received damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date.

For damaged or incorrect items, an unedited unboxing video is required to process the claim.

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9. Contact Us

For any shipping-related questions, please contact us:

Business Name: 11K
Brand: LEVENK
Email: levenk00007@gmail.com